Australian parcel supply service supplier CouriersPlease has deployed Zebra Technologies’ TC56 handheld units  to handle its couriers’ pickups and deliveries, resulting in an enchancment in its customer support and workers efficiency.

The corporate took the chance to improve its earlier handheld units when Microsoft introduced the top of its prolonged assist of Home windows Embedded and Cellular working methods in January 2020.

“Our couriers had been beforehand utilizing a tool operating the Home windows Cellular working system to handle their pickups and deliveries, however these units had been approaching their finish of life. There have been points with performance, sturdiness and battery life that had been considerably impacting our franchisees’ capability to handle their enterprise successfully,” mentioned Jessica Ip, Chief Transformation Officer, CouriersPlease.

CouriersPlease is a number one parcel supply service with nationwide protection throughout Australia from 18 places and roughly 750 independently owned franchisee courier companies. It provides each similar day and subsequent day supply providers and is closely depending on know-how to allow it to be very worth aggressive in its similar day supply service.

Seamless transition

Zebra’s TC56 provides a seamless, quick and straightforward transition from CouriersPlease’s legacy units, and labored properly with the CouriersPlease CPGo customized Android-based utility. The aim-built cellular gadget has elevated scanning velocity, added performance with ready-to-use voice options and improved battery lifetime of as much as 14 hours, thereby enhancing productiveness.

“Zebra’s TC56 is ready to assist our new CouriersPlease CPGo utility developed for our supply drivers. Moreover, the answer is powerful, simple to make use of and straightforward to see below shiny daylight. It could possibly additionally reliably and rapidly scan parcel barcodes that could possibly be soiled, broken or poorly printed,” added Ip.

In keeping with Zebra Applied sciences, the top -to-end course of that ended within the deployment of the brand new units took greater than 13 months to finish. The know-how supplier labored carefully with  associate, Invia Pty Ltd, to higher perceive the wants of CouriersPlease earlier than the answer was examined and subsequently deployed.

“There was no product customisation required as every Zebra TC56 gadget was packaged with a cradle. This allowed it to be simply mounted within the car for operational use, which saved CouriersPlease a substantial amount of time and sources. Within the earlier set up of in-vehicle units, CouriersPlease workers had to spend so much of time putting in and establishing units,” a Zebra Applied sciences spokesperson informed FutureIoT.

The Zebra TC56 is powered by Android and comes with a number of the newest know-how in the marketplace for enterprise grade rugged cellular computer systems just like the Snapdragon 650 CPU and Android 8.1 Oreo Working System (OS), GPS monitoring, higher processing functionality of route optimization and as much as 14 hours of battery energy.

“Throughout the implementation, CouriersPlease took up the Zebra Skilled Providers which relieved them of a substantial amount of burden when it comes to utility set up and gadget configuration,” mentioned the corporate spokesperson. “Subsequently, through the deployment, the transitioning of their operations was seamless due to the Android working system of Zebra’s TC56, which is acquainted to their franchisees and workers who’ve used a smartphone.”

Zebra Applied sciences mentioned CouriersPlease franchisees additionally benefited from the voice-to-text performance featured throughout the TC56, which was beforehand unavailable. This voice-to-text function allows franchisees to simply seize addresses and different info from shipments.

Decrease complete value of possession

At present, CouriersPlease has roughly 850 items of Zebra TC56 operating its CPGo customized courier utility.

Because the TC56 is roofed below Zebra’s LifeGuard for Android, the software program safety resolution extends the lifecycle of Zebra Android enterprise cellular computer systems by including years of OS safety assist to match the enterprise {hardware} lifecycle. This considerably lowers complete value of possession.

Upgrading its handheld units enable CourierPlease to remain on high of the technological necessities which might be wanted to outlive the digital future.

“In keeping with Zebra’s Future of Fulfilment Vision Study, greater than half of parcels shall be delivered in below two hours by 2028. And it’s anticipated that handheld cellular computer systems with barcode scanners shall be utilized by 99 p.c of respondents for omnichannel logistics by 2021,” mentioned Tom Christodoulou, regional director of Australia and New Zealand, Zebra Applied sciences. “The digital transformation journey is a pure transfer for any forward-thinking firm, and we’re delighted to assist CouriersPlease in its transformation to changing into a digital e-commerce service supplier.”