When the circuit breaker started in April, We Care Group Companies lowered its shutters on the Kembangan-Chai Chee Group Hub.
However because of expertise, it managed to proceed serving to individuals get well from their addictions.
The voluntary welfare organisation swopped in-person counselling periods for video calls on Zoom and Doxy.me, and its bodily name centre for Amazon Join, which allowed workers to take calls from house and join individuals with counsellors.
The centre chalked up about 900 remedy hours between January and Could this yr – double that of the identical interval final yr, though the rise can also be because of the toll that Covid-19 has taken on individuals’s psychological well being, the centre’s govt director Tham Yuen Han, 59, stated. She added that it has elevated the frequency of their programmes.
To permit workers to work remotely, the centre spent about $30,000 on laptops and headsets for a dozen of them, and purchased SIM playing cards for a few of its beneficiaries.
The price of tools can be defrayed by cash from The Invictus Fund, and the VCF Data-Communications Expertise (ICT) Grant, that are each administered by the Nationwide Council of Social Service.
“What we have carried out is to consider methods to offer as a lot social connection as doable on-line. You, have to keep up bodily isolation, however (you’ll be able to) sustain the social connection on-line.”
“It is an enormous change for us, however I’m glad we did it,” Ms Tham stated of the usage of tech. “We might undoubtedly proceed a few of these programmes on-line (even when the centre reopens),” she added, noting this might additionally profit individuals who don’t stay close to the centre.
Nonetheless, nothing beats the “human contact”, she stated, noting that with out walk-ins, non-tech-savvy individuals might discover it more durable to hunt assist.
— to www.straitstimes.com